The SMS review collection tool that local businesses love. Send review requests by text, auto-draft responses, and watch your rating climb.
Send personalized text messages asking customers for reviews. 80% open rate vs 20% for email. Track every click.
Auto-generate professional responses to every review. Positive or negative, we draft the perfect reply in seconds.
Customers tap a link and land directly on your Google review page. No searching, no friction, more reviews.
Get instant alerts when a customer rates 3 stars or below. Respond before it goes public.
Track send rate, click rate, completion rate, and average rating. See exactly what is working.
Manage review campaigns across all your locations from one dashboard. Perfect for franchises and chains.
| Feature | Podium | ReviewRocket | Manual |
|---|---|---|---|
| Price/mo | $300+ | $49 | Free (your time) |
| SMS review requests | Yes | Yes | No |
| AI response drafts | Yes | Yes | No |
| Click tracking | Yes | Yes | No |
| Negative alerts | Yes | Yes | No |
| QR code generator | No | Yes | No |
| Setup time | 2-3 weeks | 5 minutes | Ongoing |
| Contract required | Yes, annual | No | N/A |
Podium costs $300+/month and requires an annual contract with a 2-3 week setup. ReviewRocket costs $49/month, no contract, and you can start sending review requests in 5 minutes. Same core features at 1/6th the price.
No. ReviewRocket works entirely through your web browser. Enter your customer phone number, we generate the SMS message and tracking link.
Google Reviews (default), Yelp, Facebook, and TripAdvisor. Pro plan includes all platforms.
Yes. The Free plan gives you 10 SMS review requests per month, no credit card required.
When a customer leaves a review, ReviewRocket generates a professional response draft. For negative reviews, it includes an apology and invitation to contact directly.